Do you have an Amazon echo that is unresponsive to your voice commands? Or, when you receive a response, do you just find it to be a wrong response or not worth it? In such cascades, you might have to learn to fix the Alexa not responding issue.
Your Alexa gadget is not responding for several reasons. The excellent thing is that you can attempt a few straightforward troubleshooting techniques to get your gadget working again.
Here, we’ll explain what to do when your Alexa speaker is not responding. Most repairs are simple, but some call for using the Alexa smartphone application.
Alexa Not Responding – Best Ways To Fix This Issue
There are various ways to ensure that the “Alexa not responding” issue never happens again.
1. Check Your Alexa Microphone
Every Amazon Echo has an actual mic button that may be used to activate or deactivate Alexa’s microphone. The mic will be off if this button is down, which is presumably why Alexa not responding to your commands.
A red light on your Alexa-enabled Echo device should indicate that the microphone is off to confirm this. If this is the case, pressing the actual microphone switch on the Echo should activate the microphone.
Now that you can speak to Alexa, it should understand your orders.
2. Restart Alexa
Ensure the Alexa machine is online and working correctly since that is the most important thing to accomplish. The device may lose your Wi-Fi connection for various reasons, and internal faults may also be to blame. But putting it back on is typically the first and easiest step.
Restarting the device after a power cycle should be the initial step. Your Echo device’s power cord must be unplugged. Then you must wait 10 seconds before plugging it back in. Watch to see whether the gadget replies as it reboots and reconnects to your Wi-Fi.
When the color of the device’s light begins to revolve around it, it is still reset. Depending on the device, Alexa can also make a sound after the restart to let you know it’s back online.
To switch off an Alexa device that uses batteries, detach the batteries from the device. Then, put them back in the gadget after waiting for around 30 seconds. The gadget should operate once it is turned on.
3. Ensure That Your Device Is Connected To The Internet
Alexa requires an internet connection to operate effectively. This indicates that a dependable and live Wi-Fi connection is needed for your Alexa device to function. Alexa may only react to your orders if your internet connection is stable.
You’ll need to use your computer or another device to verify your internet connection as this problem is unrelated to Alexa. You may need to contact your internet service provider if you cannot resolve the issue yourself.
If Alexa isn’t already linked to your Wi-Fi when it is repaired, do so now. After that, just say the wake word to get Alexa to answer.
4. You May Change Your Alexa Wake Word
If you don’t already know, Alexa supports several wake phrases, but only one at a time. The reason Alexa is not listening to your orders might be that someone altered the wake word for your device.
Amazon, Echo, and Alexa are among the wake phrases that are supported by Alexa.
There are two methods to do so. Both have been explained below and can be used to alter the wake word that your Alexa unit uses or to check what word it currently operates.
Use The Amazon Alexa Application
The methods below should help you modify the Alexa wake word if you’ve downloaded the Amazon Alexa app for your smartphone and have it running on iOS or Android:
- First, open the Amazon Alexa App through your smartphone app.
- In the app, choose Devices from the bottom bar.
- On the next screen, at the top, click All Devices.
- From the list displayed on your screen, select your Alexa device.
- Go down to the General section on the device’s display. Click here and select Alexa Wake Word.
- After choosing your desired wake word from the list, the app should be closed.
Change It Using The Amazon Alexa Website
Here are the procedures to follow if you’d want to modify the Alexa wake word via the Amazon website:
- Open a web browser on your PC and go to the Amazon Alexa website. If you haven’t already, sign into your Amazon account.
- Choose Settings from the sidebar on the left.
- Choose your Alexa device from the Devices section on the right pane.
- To find the General section on your device’s page, scroll down. Click the Wake Word button here.
- From the drop-down selection for Alexa Device wake words, choose a new wake word. then select Save.
5. Update Alexa Firmware/Software
You should ensure you have the most recent device updates installed if your Alexa device is not responding. Go to the app’s settings, slide down to the About area, and do a manual check and update on your Alexa device there.
Notice the software version of the device. If your device’s version is lower than what is mentioned on the page, silence it and wait for the software update. Next, launch the browser and navigate to Alexa Software Versions.
You may wish to silence it when you put down the mouse because it can take as long as thirty minutes to complete the update. By muting the device, you can ensure it isn’t in use and can receive updates from Amazon.
Alexa, Can You Hear Me Now?
There may be a problem with your internet connection or the Alexa device if it ever stops responding to your orders.
You should be able to resolve that problem and restore your Alexa device’s normal operation using the techniques described above.